A good simple car rental that took car of my needs for this trip. Thanks

Agent at counter asked me if a Mitsubishi Galant was ok? I said "yes that's fine". At the end of the transaction I went to go look for car at the spot and it ended up being a Ford Fiesta instead. Not what she stated, so I was disappointed about that. And the fact that the car was not washed. SMH

Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

Car was 2017 with many miles. Price was notthe same as my confirmation. For that price I could have rented a newer car.

Like: Deanna was really nice and helpful. We didn't have any problems. Good price for a mid-size SUV for 2 weeks. Car was spacious and in good condition. Airport shuttle was convenient and efficient.
Dislike: We were hoping for a Toyota Rav-4 like in the rental description, but there weren't any.