Goldcar/Rhodium employee was awful, aggressive and rude. Easyrentcars was great!
Cindy Hill
Italy
Reviewed: Mon, Oct 28, 2019
About Rhodium:8.3/10
The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.
About QEEQ:10.0/10
Easyrentcars was great! Easy process on-line. No problems!
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Customer Service
Goldcar/Rhodium employee was awful, aggressive and rude. Easyrentcars was great!