quick easy and competitively priced, will be using again
A.Iles
Iceland
Reviewed: Mon, Nov 4, 2019
About Lotus:9.7/10
friendly and efficient staff.
nice car - free upgrade.
quick and easy pick up and drop off.
only point they could improve on was cleanliness and condition of child seats, one was quite dirty and another one was missing 4 point harness. resolved promptly though.
The staff was very friendly, and both pick-up and drop-off were extremely quick. At drop-off, the staff just walked around the car for a quick inspection and checked the fuel gauge. Everything was OK. With my flight approaching, I thought returning the car would take time, but it was surprisingly fast. Thumbs up!
had to wait on the high end of the range for pickup at the airport, otherwise the car was great and the staff were helpful. they even drove us to our airport hotel when dropping off the night before, instead of only taking us to/from the airport itself
About QEEQ:8.0/10
one oddity was the rental contract that I signed at pickup was in mandarin apparently because of Qeeq. also, Qeeq didn't make it super clear to Lotus what coverage I'd bought online through them already
Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.
About QEEQ:10.0/10
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Customer Service
quick easy and competitively priced, will be using again
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