Very enthusiastic and thoughtful, they even helped me get a larger car.

They didn't pick us up at the agreed time. We waited at the airport for two and a half hours, only managed to reach them once and were told to wait at the Royal Park entrance. After that, we couldn't get through again. They later blamed us, claiming we didn't find them at the agreed location. The next day, we arranged to pick up the car, but were told we were late and the car was already rented out. WTF! Our entire Melbourne itinerary was messed up! So unreliable. If you're going to Melbourne, better rent from a chain company. This one is extremely unreliable.

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

The staff was helpful the car was good and clean I recommend to rent from them based on my experience Because it’s was nice

all ok

very good layout