Fox rental company has slow counter help

D.shepard

United States

Reviewed: Wed, Nov 13, 2019

About FOX RENT A CAR: 7.7 /10

They need more help,at the counter. No one should have to wait 60 minutes. The counter help was slow and we were paid in full. Not sure if I would use them again

Economy | Toyota Yaris 2 Doors or similar

1 days rental

Relevant Reviews on FOX RENT A CAR SEATTLE AIRPORT

S.Harris

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Nov 21, 2019

“Easy experience & good price”

About FOX RENT A CAR: 9.3 /10

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

About QEEQ: 10.0 /10

R.Quiroz

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sat, Nov 9, 2019

“happy travler”

About FOX RENT A CAR: 10.0 /10

The car was a little used and what I mean is it had ware and that was so nice I did not have to worry about parking it at the store with the small damage already done it was nice not to have to worry that someone might "ding it" it ran like new and it got great gas mileage.

About QEEQ: 10.0 /10

It was easy to get the rental and easy to book

M.Schultz

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Wed, Oct 2, 2019

“Horrifically slow and inefficient pick-up experience”

About FOX RENT A CAR: 7.0 /10

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

About QEEQ: 8.0 /10

T.SCHWARTZ

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“TERRIBLE- I REALLY THINK WE SHOULD RECIEVE A BIG DISCOUNT BECAUSE OF HOW WE WERE TREATED”

About FOX RENT A CAR: 7.0 /10

RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .