great service very professional and friendly

Got an unexpected upgrade to a slightly larger car i30. Car was newer model and drove well. Didn't like lane assist feature and wasn't sure how to disable this, felt like I wasn't in control of the vehicle. Warning flashed each time I started the vehicle for service reminder, apparently this vehicle had been serviced but they're unable to clear the warning. Communicating this to customers on pick up would be helpful

Easy to book and pay. No issues

Great company

The car met expectations, the customer service was flawless, very friendly and helpful, I could not have asked for a better hire car experience

The booking platform was easy to navigate and a welcome change, price drop didn't offer any benefit on this occasion though remain more than happy with the overall experience

Helpful counter staff

We had used Alamo previously in Melbourne and had a hideous experience, we decided to give them another chance and I'm so pleased they didn't disappoint us this time, the car we booked was out of service so we were upgraded, thank you for that, the young man at the counter was extremely helpful and pleasant, was worth giving the a second chance.