Very satisfied car rental experience

This car rental company is quite good. On April 11th at 5:30 AM, we returned the car at Sydney Airport. We were supposed to return it at the international terminal, but we returned it at the domestic terminal instead. The staff were very considerate and drove us to the international terminal. Many thanks to the QEEQ platform for providing us with this excellent car rental company. Thank you.

There is a car rental counter right at the airport exit. You only need to provide your name to process the car pickup. The staff at the rental company are friendly. After filling out the necessary forms and providing the required information, you will receive the keys. The car can be picked up at a nearby parking lot with staff assistance. Returning the car at a different location was also smooth.

The service staff provided detailed explanations. When our reserved vehicle was unavailable, they offered us an SUV at no significant price difference, which was quite nice. Returning the car was also very convenient; just park in the designated rental car spot at the airport and hand the keys to the rental company staff in the airport hall. Very convenient.

Great customer service. Easy pick up easy drop off.

I paid at EasyRentCars. I presented my voucher to the counter at Brisbane airport. First, the man up-sell me for a bigger car. I said no. I clearly remember I declined the Excess Reduction ('ER') insurance coverage at the counter. The man asked to me to sign on his little 6" screen. He didn't print me the contract as he said they're going paperless. However, I found my credit card is charged more than double of the car rent for this ER insurance. The email contract showed I accepted the ER insurance which I surely I didn't. I won't rent from Budget ever again.