Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card.
So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle.
How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return??
I found it very awkward and disrespectful.
Staff in Auckland is very good
But the one in Picton is not as friendly as the one in Auckland.
And also, the car we pick-up in Auckland is good, but the conditions of the Picton one could be better.
About QEEQ:9.0/10
Very good
Especially the rebook service
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Customer Service
Excellent!! Must book with easyrentcars.
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