Damian at the airport was very helpful everything went smoothly

This was the worst experience I ever encountered. The rental office appears to have a scheme established to take advantage of individuals. I was given the car in good condition with various scratches and minor damage, upon my return is when I was unfairly treated. I never used the vehicle for the entire weekend and barely drove the car. Upon check-in the individual inspecting the car identifies to small dots no larger than the tip of a pen. Being such a small dot the check-in individual did not mark the condition report nor did I either. During the check-in I am now required to pay damages to the car for these tiny scratch's. Nor have I received any receipt for the return of the car. I am very displease with the service that has been provided.

The counter staff were generally useful, but not very enthusiastic. The car came with the baby car seat not attached. I was told I will need to clean the vehicle before checkout or face additional charges, but this was not the case when returning the vehicle (mine was a little dusty, from normal use). On checkout, the shuttle van driver was not very helpful, took forever to help us get in the car and initially did not want to help install the baby car seat for us, claiming the law requires I install it, which would’ve taken a few additional minutes as not all baby car seats are the same.

Very good service and simple to use.

I have just been in contact with Green Motion Katowice Airport -Poland to discuss few issues I have come across renting car through this franchisee.   To begin with after I have returned the car on Saturday 26th January, I’ve received an email that apparently I am responsible for scratches on the roof, rear left door and front right door. Total charge for the damage is 1073,60 Euros. I have received photographs of the damages, however, none of the photographs has date and time stamp, which could be taken at any point in time.  When I raised it with the staff at GM Katowice he suggested to go into setting which obviously does not work as it shows me time when I downloaded the photos. The scratches looks as if they were made by automatic wash, parking a car at the property not a communal or street parking it’s impossible to make such a scratches, especially on the roof.   I was collecting the car in the middle of the night when the car still had a frost on, therefore unable to point more damages/scratches.   Second issue that I had was no windscreen wash, which I only realised driving down the motorway in Poland. Clearly the car was not serviced. I have purchased it myself to make sure I can travel safely. As somebody could imagine driving with dirty windscreen isn’t particularly safe especially during winter time.   Third issue was that the car was not cleaned inside. I have paid 10 euros for an option of returning a car without cleaning not for an option of receiving a car that wasn’t cleaned. I have made this clear to the staff at Katowice airport who suggested that this is not what I have paid for, therefore I assume I should not be expecting clean car anyway.   I deeply regret not washing the car myself as now it turns out that I am the one responsible for the damages that have occurred after I have returned it.   When I questioned why am I being charged such a high fee for the damages that a repair cannot cost as much I was told that t