Ok,​ Good​ car, good​ service.

Hard to find

We waited more than 2 hours for the car. The car we got was smaller than the one that we booked online. Customer service say they will try to exchange a bigger car for us the next day or 2 but it never happen. They didn’t even bother to call us when they are not able to exchange the car for us. I was waiting for their call but did not receive any during our 4 days rental.

The booking platform is easy to use. The process was fast too. I received email confirmation within a few minutes. I even received email from them a few days before the trip with instructions on what to bring and look out for when collecting the car. Even though I did not get a cheaper price through the “Price Protector”, as the price was the same, it’s nice to know that someone is monitoring the price for me. When I wrote to them by email about waiting too long collecting the car, someone from the company make the effort to call us to check if everything is alright. I highly recommend Easyrentalcars for anyone looking for a good car rental deal with excellent customer service.

I'd never known that Thrifty uses the same counter with Herz. No any notification.

Please note that the staff here at the DMK counter has a tendency to be dishonest. I may be jumping to conclusions a bit too early but I parked the car upon return at the designated return spot and went to return the car. Due to some miscommunication, I ended up having to leave the car there and go ahead with my flight check in first. After I had checked in, I returned to collect my hand carry which I had left in the car I found out that Snacks which I had purchased to bring back home went missing from the car. After confronting the staff, they had the audacity to accuse my girlfriend who was standing beside me. They accused that she had in fact been the one who had taken the items from the car when she was with me this period of time. To me, the losing of snacks is a small issue. The big issue is that, while the car was at the company’s parking lot, I still manage to have someone open a locked car and taken those items. Snacks are cheap but what if it had been an expensive or important item like identification or money? And instead of taking responsibility. The hertz rental guys accused my partner of taking the items for herself. The only reason that I didn’t call the police was due to the fact that I had a plane to catch. Would never go back to this outlet and would NOT RECCOMEND IT. Shall say something about the car, big ,clean and spacious with a very powerful aircon. That’s about the only good things. The speaker was spoilt, the fuel needle is spoilt(had just topped up full max tank before coming to the airport, but the needle refused to go higher than mid first marker, causing me to pay an additional 525 baht for them to top up to full max tank for me which I already had done.

There's no Thrifty counter at the airport, but Hertz counter arranged everything. They didn't have booking number in their record. We showed them the printed email, but it seemed like they couldn't find it in their system, so they kept calling us 3 times to send them the confirmation email.