Goldcar company will push you for buy insurance even you had AXA insurance.

The service attitude was extremely poor, and the location was very remote. Big companies are usually in the terminal where you can walk to pick up the car, but for them, you have to take a shuttle for more than 10 minutes to a very remote location. When we arrived to pick up the car, there was a confrontation involving other customers, and the police even came. We travel extensively and rent cars often in Europe, but this is the first time we've encountered such a company. We will definitely not deal with them again.

I rented before from Gold Car and the experience was much better than this time. the last time the service was excellent and the car was amazing. this time I was being pushed to buy insurance for a long time even though I have mentioned that I already have another one, and the car was good but felt old and was burning the fuel quite quicker than usual.

Booking was great, I like this site a lot. Price Drop protector actually works now, it didn't before. saved me around £30.

Had to wait almost 30 minutes for shuttle even though I provided flight details. Car had problem with electronics (tire pressure warnings, brake warnings).

The car exceeded my expectation

Worst customer support i had encountered. We didn't find the shuttle from the airport. waited for about an hour from 2230 to 2330 and didn't see it coming to the designated parking (our plane landed at about 40 min delay). Then took a taxi to their office, which was closed after 2300, and then had to continue with the taxi to our hotel. When we got the day after to their office (taking another taxi) they just didn't care and said that there was a shuttle. Then they did us a 'favor' and agreed to give us the car with the original order from the day before. Offcourse no refund for the taxi was offered.