Excellent value for money.

The car was extremely dirty and every time I rent through the app, I receive a lower-class vehicle.

The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.

Counter staff is very helpful

Price is reasonable

Had booked a small Toyota but was given a medium older Toyota

I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.