Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting .
Overall whole device out of 10 a 6
Car was good no worries .
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
“Fantastic experience and definitely will recommend”
About ACE Rental Cars:10.0/10
Like: Price. Dislike: I don’t mean to be rude but our driver just smelt a little bit.
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Customer Service
A very disappointing experience
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View more >Dislike: I don’t mean to be rude but our driver just smelt a little bit.