Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.

We had 7 people along with luggage. The 7-seater car we booked was too small and unusable upon arrival. AVIS staff helped us switch to a slightly larger Ford model, which was very convenient.

Pretty good experience. We rented the car around 7 AM with no queue. They handed us the keys and we had to find the car ourselves in the parking lot. You need to get familiar with the various controls like headlights, wipers, and audio system. Took us a while before we felt confident to drive. We booked a Benz A, but got an Opel Astra diesel version instead. The car had 6400 kilometers on it and came with adaptive headlights and a multimedia screen.

Between Terminals 1 and 2, many car rental companies are grouped together, making it easy to find.

This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.