The car came with alot of scratches and marks on the body, despite being relatively new with low mileage.
Second let down was that this car’s (Persona) cabin is much smaller than it looks from the outside, the back passenger wouldn’t sit comfortably if he’s taller than say 5.10”.
What I like about this rental company was that they don’t make you wait for pick-up and drop-off. They’re professional, give clear instructions with directions for pick-up (few days before via sms) and when you’re there to collect the car with about almost everything you need to know on local driving.
The car rental company is very professional, providing clear explanations and timely communication. They proactively shared all the key points and precautions for the trip in advance, clearly marking everything for me. This driving and car rental experience was absolutely fantastic.
I will definitely choose this rental company again in the future. Their customer service is excellent, the vehicle was clean, and its condition was great. Initially, I was supposed to pick up the car at Terminal 1, but based on convenience and return trip considerations, I decided to switch to Terminal 2 for both pickup and return—the two terminals are 10 km apart. The rental company promptly drove the car to Terminal 2 for me without any additional charges.
The vehicle was fine, but the service felt very poor. They didn’t provide a highway toll card, claiming it was out of stock. They offered to sell one but charged an additional 20. Such cards are widely available, for example, at 7-Eleven or gas stations, and do not require extra fees. Picking up the car one hour late incurred an additional charge of over 80 MYR. Returning the car at Terminal 2 also required an extra fee of over 30 MYR. Honestly, it’s hard to understand.
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