Never again booking with Routes!!!!

Patricia Mackeracher

Canada

Reviewed: Thu, Dec 5, 2019

About Routes: 9.0 /10

This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.

About QEEQ: 10.0 /10

As always Easyrentcars was amazing! The only complaint is we needed snow tires for traveling to Whistler from Vancouver, but no where to select the option. But other than that super easy to book, used the price dropping checker and got the SUV for a little cheaper.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Grand Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Dutchman

Canada

1 days rental

Medium SUV | Jeep Wrangler or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Sep 17, 2019

“Great experience and Price”

About Routes: 10.0 /10

Almost new Vehicle (3800 KM) Pick up was easy and fast. Drop off was great too, had to wait a little for the Airport shuttle due to the high volume of people dropping of Vehicles at the same time. Did not create any issues for us since we had plenty of time to catch our flight home.

About QEEQ: 10.0 /10

Great Booking Platform, Price protection safe us money, nice IOS App, will use this platform again.

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Aug 2, 2019

“Meh.”

About Routes: 7.3 /10

The car was damaged on every corner. It had a bad humid smell on the inside. The trunk bed was wet when we got it and it didn’t dry the whole week we had the car. The smell probably came from there. Both front lights were burned. We figured it out while driving in complete darkness... thank god the high beems still worked. I didn’t have a problem with the car mechanically. The shuttle from the airport to Routes and back was quick. Overall, I would say it was an ok experience since we paid about half as other companies were charging. Just don’t expect the highest quality of car.

About QEEQ: 10.0 /10

I activated the price drop and didn’t get a new booking less expensive. Would’ve been nice.

I.Cantu

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 8, 2019

“Convenient and Great Deal”

About Routes: 9.7 /10

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

About QEEQ: 10.0 /10

Simple, easy, convenient and best deal offered.