Eurocar was too eager to charge for late return even though it was not our fault that the car drop off was not easy to find and there was no one at the counter when we arrived to return the car key.
“Car was dirty and damaged, with head-rests missing; customer service little responsive & not helpful”
About Europcar:6.0/10
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
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Customer Service
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