Would use EasyRentCars again but never rent with FOX again
United States
Reviewed: Sat, Dec 7, 2019
About FOX RENT A CAR:5.3/10
Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.
About QEEQ:8.0/10
Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.
Very dissatisfied, long waiting time in line. Insurance was added without the customer's knowledge. The reserved car model from over three months ago was not available, and no explanation was given. Promised to change the car the next day, but that didn't happen. After complaining, they reluctantly arranged the desired car model. But the promised discount was not given, and they claimed there was no written evidence. This company is shameless and I'll never choose them again.
“Voiture en très mauvais état ! baddest experience!”
About FOX RENT A CAR:5.7/10
La voiture avait un roulement de mort, elle faisait un bruit énorme en roulant. Chaque soir nous avions mal au crâne.
La pire experience de ma vie!
À fuir !
En plus si on ne prend pas leurs assurance à 20$ par jour ils ne vous laissent pas partir avec la voiture !
Arnaque total !
Wait time was more an hour to pick up the car i received, the staff tried to upsell everyone over and over again. Car I ordered was unavailable. Return area has no carts to help getting luggage to terminal. Staff is at Fox is generally disinterested. Will never rent from Fox again.
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Would use EasyRentCars again but never rent with FOX again
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