Good car, poor service at pick up

They only checked the original driver's license and bank card, and their attitude was good. The car pickup was quick.

The car AVIS provided was very different from the one I had reserved. The car was in poor condition overall. We were in a hurry to pick up the car and get on the road, so we didn't notice that the engine belt was very tight until after we started driving. On the highway, the car couldn’t reach a speed of 100 km/h. Because we were rushing, we didn’t ask for a replacement. Upon returning the car, they claimed that the jack in the trunk was missing. We explained that they didn’t thoroughly check the items on the checklist when we picked up the car, and they didn’t charge us extra. (Interestingly, we rented two cars, and though we saw the jack in the other car when returning it, it wasn’t there when they checked.) In the end, the issue was resolved smoothly. My friend rented a car through QEEQ later and after returning it at the airport, the rental company provided free transportation to the airport, which was a nice gesture since the return location was a bit far from the terminal.

Very good experience. Initially, we were given a small car for four people with five large pieces of luggage, but they quickly changed it to a car with a large trunk, which made everything much easier.

It would have been nice if they had an after hours drop off.

Ok

The car had a wheel that was making a lot of noise, I was worried about breakdowns glad I did not have one