Good, but reservation should have had been honoured.
Italy
Reviewed: Sun, Dec 15, 2019
About Europcar:7.0/10
Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.
The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.
The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.
There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads
About QEEQ:10.0/10
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Customer Service
Good, but reservation should have had been honoured.
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