Perfecto

The offered car actually was below my expectations - hardly BMW X1 can pass for a Medium SUV! I was able to collect the hired car some 40 min after the requested time, mainly due to some problems with a customer before me on the HERTZ counter, still it leaves not a good feeling. My pre-booking requests for cross-border were obviously not known to the HERTZ counter employee and the booking process had to be re-done again after I've realised the above fact. My request the cross-border fees to be paid on the completion of the rent, since these plans were preliminary and actually got changed during the rental period remained unanswered. This fact is actually strange, since the Customer should pay only for the services he requested for and were actually used. A cross-border fee should be paid only if the border crossing was actual, not when only declared as intentional and subject of a change. Last, but not least - ALL documents were presented on German language only!No English version for non-German citizens!

The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back

worst rental car

Cant think of anything to do better, service, car, guide to pick up place etc. was all very easy. The only thing I had trouble understanding was the insurance, as I had already booked a part insurance with easyrent, did not know if I doubled up when I took out full cover insurance with Hertz.

Easy to book, all went well.

I rented a S Max but was give a C Max and was told that C Max is what I have rented despite S Max is on my rental agreement. I can't refuse it because there is no other vehicle available. We needed the space of a bigger car with 7 people and luggage. You can imagine how close it gets to being not possible to fit everyone and thing in it, which means the trip cannot go ahead.