The staff at the airport branch were very patient and thoroughly explained the detailed charges. Their English skills were somewhat limited but communication was still manageable.
There is no office or even a counter here. Three days before picking up the car, I had to send a bunch of documents, and they claimed not to receive them. On the day, I had to get a number ticket at the Nuremberg Visitor Center to pick up the car, and the rental company was completely unaware of this?
El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .
About QEEQ:10.0/10
Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos
Zuzuche service was great, but Europcar was terrible!
1. When picking up the car, I was downgraded. The Volkswagen model I chose on the Zuzuche app was more expensive than the Hyundai model I actually received. If I had rented the Hyundai directly, it would have been cheaper. I paid for a Volkswagen but ended up with a cheaper Hyundai.
I asked the staff to change the car, but they said the picture is just for reference and they don't guarantee the model. Other rental companies usually upgrade the car if they can't provide the specific model shown in the picture, but the Europcar staff insisted they had no cars available and gave me a cheaper model.
I asked to cancel the rental, but they said I could return the car but wouldn't get a refund. Since my travel plans were fixed, I had no choice but to accept this arrangement.
Throughout the process, their attitude towards us as Chinese customers was very unfriendly.
2. After picking up the car, I noticed that its maintenance was due during our rental period.
3. After returning the car on January 13, I still hadn't received my deposit back by early March. I had to contact Zuzuche customer service to coordinate the return, and I finally received it on March 14.
4. The location of the pickup store was wrong on Google Maps.
The store is excellent, the condition of the car is very good, and the explanations were very clear. The process for picking up and returning the car went smoothly. Highly recommended!
Very satisfied! I was upgraded to a Volvo XC60 with excellent condition. No sales pressure or extra charges. The deposit was refunded quickly. I will choose them again.
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