Loved the customer service, I did a mistake in booking but they helped settle it on the day.

It was straight forward and reliable, there was no complications in booking which was awesome.

Satisfied, smooth communication

The last time I refueled, the nozzle shut off prematurely, so I thought the tank was full. It turned out to be about 10 AUD short. By the time we got to the airport it was already dark, and since we spent a long time looking for the drop-off point, we didn't dare to drive back out to fill up. As a result, we were charged 50 AUD. When picking up the car, the staff did not mention that the car had to be particularly clean. In New Zealand, we only did the necessary cleaning when returning the car and weren't charged for it, so we assumed Australia would be the same. As we didn't have vacuuming equipment, the kids ate snacks in the car and left crumbs behind, making it hard to clean thoroughly. Plus, we didn't see any car wash places along the way. Consequently, we were charged 90 AUD on our credit card. I'd like to remind fellow travelers of these two charges.

Very difficult to communicate

Condition of the car was good. The car was very new. Interior cleanliness was lacking as the seats and carpets were sandy. Exterior cleanliness ok. Engine is in good shape.

Excellent customer service and follow up. Prompt emails and calls every step of the way, and they went the extra mile to secure my booking despite several obstacles. Will recommend them to my peers/