A pleasant rental experience

Very satisfied, the car had excellent power.

The wait time for the car after completing the paperwork was quite long (more than half an hour).

We booked the car online with a pick-up time of 1 PM and a return time of 1 PM two days later. However, we actually picked up the car at 10:30 AM. They charged us for three days without communicating this beforehand or reminding us whether it was two days or three days and whether the return time needed to be adjusted. As a result, we returned the car at 11 AM, only a little over half an hour late, but we were charged for three days. The main issue was the lack of any reminders or notifications, which left us very dissatisfied.

Hertz is one of the largest car rental companies in the world. Their services are standardized, and thanks to the reminders on QEEQ, the rental and return process was straightforward and easy to understand. Thumbs up!

Service staff attitude was average. Brisbane Airport wasn't crowded, no need to queue, there was an upsell for insurance.