Excellent experience and great value

The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.

There were many counters when I arrived to get a ticket and wait in line.

There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

Unjustified charges, took nearly a month to resolve, very dissatisfied!

Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not