Very Good

No need to queue, the service was acceptable.

Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you

Waited in pooring rain 20 mins plus

Yes

The person doing pick up arrived in his personal car was extremely rude on returning us to the airport he dovr us in our just returned rental car he answered his phone while driving which is against the law in NZ he drove like a nut case he speed and almost had am accident 3 different times during our 3 km ride to the airport

I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.

The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.