The outlet needs to take responsibility for contacting renters who do not show up before 5pm closing time and leave an after-hours number.
About QEEQ:10.0/10
Easyrentcars need to know closing times of various outlets. I contacted the business and told them that my flight was delayed and that I would not be in Adelaide until about 6 or 6:30PM. I was told that this would be fine.... The lady did not tell me that
“Great booking agency - just contact rental provider to get all the details confirmed prior to trip!”
About ACE Rental Cars:8.0/10
I just didn’t realise that when i had to catch a shuttle that the drive would be 10-15 minutes, i thought it was still on airport land. I didn’t realise i had to call them when i landed to send the shuttle as i thought it was an airport shuttle. So to receive some contact from ACE prior to my trip explaining these things would have been helpful. I won’t go with a hire car thats not on airport pick up from now on as operating hours conflicts with flight time check in cut off etc on my return flight.
About QEEQ:10.0/10
Great, low prices and quick response.
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