Todo funciana como lo has contratado

Budget is a terrible rental company. Be careful with your deposit. It's been a month and I still haven't received it back!

Average

Very satisfied

The car was not prepared in advance as per the order! After finishing the paperwork, they went to wash the car! So, we waited for over half an hour! Additionally, I was charged an extra 117 dollars when returning the car! Later, I found out that they had purchased roadside assistance for me without my consent, at a rate of 7.9 dollars per day! I had filled the tank until it couldn't take any more fuel, with the gauge showing more than full! Still, I was charged for the fuel! They took advantage of our poor language skills!

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies