Picking up and returning the car was very convenient. There was a minor mishap when I returned the car. I was supposed to return the key to the car rental counter in the airport hall, but I accidentally left it in the car. Later, I contacted the rental company by phone and they informed me that the return was completed, so there was no need to worry.
Following the standard procedure to pick up the car, we were then informed at the final payment stage that there were additional charges. It took us an hour and a half to contact the car rental company for clarification, and they were unhelpful, saying they didn't know either. We are on a vacation, and no one has time to deal with such issues.
The man at the pick up place was excellent and helped us booked additional time as I didn't realise that the drop off time had to be the same as the pick up time and he changed the drop off to the airport for us.
About QEEQ:10.0/10
Could make it more obvious when booking that that drop off date doesn't mean any time that day, rather it is the same time as pick up.
an option to be able to extend the rental was not a positive one. I did not extend in the end. I hired a car for 12 days and to extend was too much of a cost and hassle and yet there were loads of cars not on rent sitting in the yard..
About QEEQ:8.0/10
not sure what the price drop factor was the booking online worked fine, but it is always nice to be able to speak with people sometimes, after the fact.
“wary of such a discount being legit, but excellent outcome”
About Europcar:10.0/10
We were upgraded on the car for no cost,, which made the rental experience great. Did opt for 3rd party car rental insurance, which was more economical than the agency or easycar.
About QEEQ:9.0/10
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Customer Service
Easy, good vehicle. No issues
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