Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.
Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.
The vehicle was several years old having over 100,000 km, poor air condition and overall poor performance. The agent refused to issue another appropriate vehicle. The absolute rental experience in my life.
Voulait que je signe le contrat sans que je puisse voir la voiture
Parle mal
Plaquettes de frein arrière à bout qui grince +++ dangereux pour la route surtout en montagne ..!!!
Au retour font mines qu’il y a des rayures alors qu’elles étaient déjà là photo à l’appuie !! Je ne reprendrai plus jamais cette compagnie
The Lancia Ypsilon's interior layout is unconventional, which makes the dashboard, speedometer and other controls not very functional for the driver.
I also found that the Surprice staff examined each car's condition with a magnifying glass, so to speak, compared to the other Greek car rental companies I've used, which seem unconcerned about minor scratches etc.
About QEEQ:8.0/10
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Customer Service
Terrible
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