1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.

Due to the weakness in English among Chinese people, we often get persuaded into accepting additional services. A moment of inattention and you're trapped. Also, the rental contracts use many abbreviations, making them hard to understand.

Very good

The process was quick, and the car was new.

Customers too much busy and few empathetics

Not clear WHERE to pickup the vehicle!!