I'm really upset because I paid three times what s been to me in the "said I'd pay, in the contract

Short queue time, very friendly staff at the counter, no hard sell on insurance.

Clear instructions for pick-up, new car, free upgrade, easy return.

The service attitude was excellent.

The store didn't provide the car I reserved and gave me a Volkswagen instead. The mileage was high and the noise was loud.

The counter staff had a tough attitude, pushing us to buy insurance and claiming that the insurance we bought from Zuzuche had no coverage in Canada. We only rented the car for 3 days to drive around Vancouver, so there was no need to pay an additional 81 CAD for insurance. After insisting, we took the car without extra insurance. We traveled from Toronto to Montreal for 14 days, stayed in Montreal for 3 days, and drove from Calgary to Seattle for 12 days, using 4 different car rental companies. This was the worst experience.