Good

Exceeeded my expectations. Very friendly and nice staff!

How easy was that!

The counter staff was very friendly and helpful. However, the vehicle had some damage that the staff should have pointed out.

Everything was very smooth. I was surprised. I thought the prices were a little steep for an SUV, but overall it was a good experience.

First car they gave was filthy, stains on seats, trash in car, dirt or ashes in console, Drivers side front tire was low, vehicle had strong odor of smoke. I went back in they quickly found replacement, but that can had not been cleaned either. however it was in way better shape than the first so I took it.

There was not the van that I reserved. We had to upgrade to a 12 passenger van. Your website is misleading. It was not the fault of Thrifty it was the online booking that is misleading.

Misleading. We needed a 12 passenger van. THANK GOD one just arrived or we would not have been able to get to our destination. Website is misleading. I will call the actual car rental company next time.