Satisfactory

The attitude was extremely bad. The gear shift cable of the first car broke, so we switched to another one. We asked them to transfer the car charger and charging cable to the second car, but then it went missing. Contacted customer service and they just gave excuses without solving the problem. They even hung up the phone.

Customer service handling was mediocre. There was no contingency plan for unexpected events like vehicle inoperability after an accident. Essentially, customers had to resolve issues on their own.

The main issue was that it was hard to find a gas station when returning the car, and the drop-off location was under an overpass, making it difficult to get there

Like: like your service