Overall service was satisfactory, no hidden charges, and thorough car inspection at pickup.

Extremely poor attitude. The gear shift indicator of the first car fell off, so I switched to another one. I asked them to move the car charger and cable to the replacement car, but they got lost. When I contacted customer service, they just beat around the bush and didn't solve the problem. They even hung up the phone.

There was no windshield washer fluid in reservoir. This is a serious safety issue.

I arrived earlier than expected at Bangkok Airport, was made to wait over an hour before I could have the car. The car given had extensive damage all over, but its only a car afterall. The interior of the was clean but cigarette smell /smoke was heavy during my rental period. I don't smoke so to me it was pretty bad and even my clothes smelt as the cigarette odour is soaked into the seat lining....

All good.

Cars at Europcar are always brand new and well maintained, emergency contact number provided in case of an accident or breakdown and early pickup was an added advantage.

It's pretty nice, except some vouchers of late did not apply to all categories or car companies.