I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.
Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.
Annoyed with the excess, policy, cost me more to reduce the excess than the weeks hire. Your policy of blocking the entire excess is not a way of encouraging repeat business. I have an annual policy for covering any eventually. In hindsight I should have left the office and lost the115 pounds instead of reducing the ecxess. I was left feeling robbed and foolish.
About QEEQ:9.0/10
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Friendly and helpful staff, will go back again.
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