Pleasant

Great customer service

Everything was spot on

They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible. I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it. Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.

A well-established chain store, the staff were enthusiastic, and the cars had some minor issues, but nothing major.

Like: My trip went very smooth from picking up the car to dropping it off.
Dislike: Maybe the car could have gotten a little better mileage.

Like: The guy helping me was very informative, he had quite a lot of cars available and let me pick.
Dislike: That I couldn't use my debit card, that's annoying. Specially if I am a returning customer over and over again.