Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone
Edward Sutrisno
Australia
Reviewed: Thu, Feb 20, 2020
About Europcar:8.3/10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ:10.0/10
Everything went smoothly. Good deal on the rental, thanks!
Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.
Car not properly clean n demages on car not inform
About QEEQ:8.0/10
Price is reasonable
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Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone
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