“Booking process great. Customer service poor. Car great. Dont know whether I'd use again”
About Easirent:6.7/10
The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.
Short staffed caused much inconvenience!!!
Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!!
Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!)
Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!!
On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport.
NOT A GOOD FIRST TIME EXPERIENCE!!!!
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