All went well

Car was excellent and everything went smoothly. You need to have at least 1600GBP credit available on your credit card for the deposit so the pickup can go smoothly.

There was no car on arrival at the airport. No one tried to help me. I had a pile of bags and am 6 months pregnant. I was travelling to be at my fathers funeral. IThe rental company didnt seem bothered that I was completely stranded in the middle of no where. The phone helpline answered the first time and said they'd get back to me. I waited 2 hours and no one got back to me. I tried calling the phoneline again and they hung up 4 times. My friend had to cancel his trip so he could help me, and I had to find other transport.

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

The car was nice and clean. I had to point few scratches to be included on the check out report

Like: Price was so good I wondered what the catch was. There wasn’t one!
Dislike: Wait at airport was a big long and would have been unpleasant if wet. But can’t grumble as other car hires were off site too. You need to correct the phone number on confirmation email as it is incomplete