Nice car probably the best thus far of all car rental companies I've tried.

Very satisfied

The service was acceptable and the staff were friendly, but their English was not very fluent. The on-site deposit is 1000 MYR, and it's best to have cash on hand to buy a Touch 'n Go card for highway tolls and some parking fees. You can purchase the card with cash at the rental site, but only cash is accepted!

The counter is small but clearly marked. The staff were very particular about their working hours and had an average attitude. We waited for a while. The service is not comparable to Japan or Taiwan.

The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.

The car we booked was not available. We were given an upgrade with no extra cost. The car was brand new. The staff who attended to us at pick up and drop off were efficient and friendly.

Easy booking. Love it