On the day of pickup, we only drove about 30 kilometers before parking the car at the homestay, and didn't use it further. The next day, after driving for over 20 kilometers, we discovered an oil leak. The rental office insisted that it was our fault, even though there had been no collision while driving. After hours of negotiation, they finally agreed to replace the car but demanded approximately $960 for repair costs, refusing to acknowledge it was a vehicle issue. Thankfully, we had purchased supplemental insurance through the platform, which saved us from further argument with the store. This incident clearly shows that buying supplemental insurance is absolutely necessary.
Tried to scam us by saying they could not put a hold for damages ($6000)on the credit card. We called our bank on the spot and they said no one had tried to even attempt a hold. Europcar said we could either pay for daily insurance (more than the cost of the entire rental) or could not have the car. we ended up charging the $6000 to the credit card instead of placing a hold. They said they would refund it but couldn’t tell us when. The guys working the counter wouldn’t let other customers go in front of us while we were on hold with the back. I assume this tactic is used to make people uncomfortable and give in and pay the daily insurance. but as soon as the bank answered the guys working wanted us to step aside so they could help other customers. At check out they tried to tell us that we used the spare tire and put a flat tire in its place in the trunk which is 100% false.
“Excellent - especially thanks to the counter staff at the Newberry airport in Buenos Aires.”
About Europcar:10.0/10
We rented from the Newberry airport in Buenos Aires and also from El Calafate - in both cases using Europcar. The counter staff at both places were absolutely wonderful! They provided detailed explanations, took care of all the paper work very professionaly, and were very friendly and service oriented. I would highly recommend them.
About QEEQ:10.0/10
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