My experience went very well.

Good

Car performed really well plenty of room for luggage and a lot of room for passengers.Enjoyed driving the Kia Sportage

No complaints whay so ever

Counter was right within our hotel - the Pullman - can't get more convenient than that! Counter service was slightly slow but still reasonable.

Got a great deal on this rental and the included insurance was fantastic (didn't need to use it)

The car that they gave was in a very good condition and new . We had no issues during the pick up because instructions were clearly stated as per email with several reminders. However upon drop off, there were no clear instructions to where the drop off place in the airport as there were so many terminals. we called in the europecar call center who gave us wrong info to park the car in the car park then go to the eurocar counter. Upon parking the car and heading to the counter, the counter personals were not helpful at all and blamed us on the error of drop off. They were very rude and gave us a difficult time to handback the car ( those staff in melbourne airport terminal 3 counter)

Our experience with europcar was terrible. We arrived at the counter in Sydney, and since we showed our license and it was in Spanish they would not give us the car. They needed a translated version of the license and if we did not have one they would not give us the car. We then asked for a refund, but they would not give it to us. We had to translate the license which costed 100 dollars and we had to wait for 3 hours in order to receive the translation. This is ridiculous, we have been all over the world and this has never happened to us. We also went to other cities in Australia and NO ONE asked us for the translated license. We are never renting with this company again, and the staff member has very rude as well. Our experience was terrible, and we lost half a day in the agency