Dislike: One guy in front of us was having problems and the only rep should haave moved him to the side because there was a line of other customers with reservations.
Like: Everything about picking up the car except the fact there was only one rep (the other left) even though there was a line. Dislike: One guy in front of us was having problems and the only rep should haave moved him to the side because there was a line of other customers with reservations.
Advantage charged my credit card and stated our gas tank was not full at drop off. We specifically found a gas station that was open at 4:45 am to fill up our gas tank. This fraudulent charge is very concerning about company practices.
Like: Service Dislike: At the beginning they told me that I have to pay another 200$for insurance liability. I was very upset since you told that I am not going to pay anything at the counter. Then they told me that I don't need to pay that. That was a relief.The other point is that they asked me if I like to pay 10$/day for tolls so I payed for 8 days and I used it twice. It would be better if they explained how much does it cost each time because I saw on the highway that I was able to pay it on line
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An overall nice experience
Dislike: One guy in front of us was having problems and the only rep should haave moved him to the side because there was a line of other customers with reservations.
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View more >Dislike: At the beginning they told me that I have to pay another 200$for insurance liability. I was very upset since you told that I am not going to pay anything at the counter. Then they told me that I don't need to pay that. That was a relief.The other point is that they asked me if I like to pay 10$/day for tolls so I payed for 8 days and I used it twice. It would be better if they explained how much does it cost each time because I saw on the highway that I was able to pay it on line