Excellent service and good value for money

The car was booked at the North Station! When we arrived, it was closed. We had to go to the South Station to pick up the car, but we were told the car was in the North Station parking lot. We complained for a long time before they finally brought the car to the South Station for us. Also, if you choose to buy extra insurance from the rental company, you must carefully inspect the car body and windows because they won't check the car for you at pick-up. Due to dark weather, they generally ask you to report any issues within 24 hours, which is very passive. Be careful!

Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

I swap with another car so no comment on that matter.

Was nice that car was fitted with sat nav.

Easy booking process and customer service was great.

CAR BOOKED NOT AVAILABLE CAR RECIEVED HAD SLOW PUNCTURE ZERO CUSTOMER SERVICE