Acceptable

When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.

Very good, satisfied

The originally booked car was unavailable, got a free upgrade to a brand new Jeep.

Probably you should notify your employees that you use third party for bookings as well.