Good

Staff overselling upgrades and unable to process deposit due to machine error twice

pick up took ages, maybe more staff could be on at peak time on a friday night?

Really great

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!

The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches

Like: The vehicle I booked was lovely and was great value for money.
Dislike: The guy on the rental desk wasn’t particularly friendly at all. It doesn’t cost anything to smile. The guy who mans the returns area was lovely though.