Very good, fast service and they recommended an upgraded model for us.

When picking up the car, there was an elderly gentleman who could speak some Mandarin. He was very friendly and enthusiastic! He patiently explained everything, highly recommended.

Great service attitude, very convenient car pickup, will rent again next time.

Hertz is a big company and generally quite good, but make sure to refuel before returning the car because Hertz's fuel prices are twice as high as outside! I reserved a Highlander, but they only gave me a RAV4.

There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.