Good

They promised to pick us up within an hour to go to the store, but we heard nothing from them and they didn’t show up. When we arrived at the store ourselves: no cars! When will there be cars? They didn’t know and couldn’t say, but assured us they would deliver one as soon as possible. I booked online for $44.25 per day including tax, but the bill showed $46.22. The worst part was they added towing service (PAI $3 per day) without informing us and tricked us into signing for it. Lesson learned: Avoid small downtown locations. They are more expensive, riskier, and provide poorer service (possibly due to language barriers). Opt for the airport location, especially Alamo, which is supposedly part of the same group.

Overall, the service was quite good.

Good model car, friendly staff, but car had a couple issues: - One of the wiper blades came loose on highway - Car didn't have enough coolant and gave engine warning. Topped up with water myself.

No issues, easy process!

Like: Friendly attitude helpful staff
Dislike: the office was preparing to be moved it didnt have office look ...totally understandable