You took a commission, so the rental company tries to earn it back by any means.

The car model from the order was not available, and there were no similar ones either.

Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price

Cars always exceed expectations, full option, clean great car, very long queue due to bank holiday which is understandable, people at the counter were friendly but of course they have to try to sell insurance, just make sure you know exactly what you want when you get there and you won't get more offers.

Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .