No Chinese instructions or service, unreasonable extra charges for additional drivers.

When I picked up the car, it had only half a tank of fuel. I returned it with a full tank. The rental company acknowledged this but only refunded me 22.08 euros. I believe this is too little. I asked them to show me the basis for their refund calculation, and they said it was automatically calculated by the system and that they couldn't change the result. They suggested I file a complaint on their website afterward. Since it was quite late at the time, I had to accept the refund. The average fuel price in Madrid was 1.35 euros per liter at the time, which means their refund was only for 16 liters—far less than the cost of half a tank. I later negotiated with them through the rental platform for two months, but they insisted on not providing any further refund.

The customer service was very friendly on the second floor of Atocha Station. I purchased full insurance from them and received excellent coverage. Picking up the car was very convenient in the parking lot across from the station.

Very convenient, great service! They upgraded our vehicle.

The car pickup and drop-off went very smoothly. Pretty good.